999bj Privacy Policy
Your personal information is our highest priority. This policy describes in detail how 999bj collects, uses, and protects your information.
Introduction and Scope
Section 1999bj ("we", "our", or "platform") is a premium online gaming and betting platform in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of users of our website (999bj.lat).
By creating an account or using our services on the platform, you give your consent to this privacy policy. This policy applies to all users, visitors, and registered members of 999bj.
The protection of your personal information is extremely important to us. We use SSL encryption and modern security technology to keep your information safe.
What Information We Collect
Section 22.1 Registration Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password (encrypted)
- National ID number (for identity verification where required)
2.2 Financial Transaction Information
During deposit and withdrawal processes, we collect:
- bKash, Nagad, Rocket mobile banking numbers
- Bank account details (for bank transfers)
- Transaction amount, time, and transaction ID
No full payment card numbers or CVV are stored on our servers. All financial information is processed through a secure gateway.
2.3 Usage and Activity Information
We automatically collect the following information about your use of the platform:
- IP address and device type
- Browser information and operating system
- Gaming history and betting activity
- Login time, session information, and page visit data
- Cookie and local storage data
2.4 Communication Information
Information collected during communication with our support team:
- Live chat message history
- Email correspondence and complaint details
- Account-related requests and feedback
How We Use Information
Section 33.1 Service Delivery and Operations
The information we collect is primarily used for the following purposes:
- To create and manage accounts
- To process deposit and withdrawal transactions
- To operate gaming services smoothly
- To verify your identity and age (services for users aged 21+ only)
- To prevent fraud and ensure security
3.2 Customer Service and Communication
- To respond to your requests, complaints, and questions
- To send important account-related notifications
- To inform you of changes to platform policies
- To provide 24/7 Bengali live chat support
3.3 Responsible Gaming and Compliance
999bj firmly believes in responsible gaming. We use your gaming activity data to identify potentially problematic behaviour and provide assistance where needed. This information is used to protect users, not for advertising.
3.4 Platform Development and Analytics
- To monitor and improve website performance
- To resolve technical issues
- To personalise the user experience
- To plan the development of new games and services
Information Sharing with Third Parties
Section 44.1 When We Share Information
999bj does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, or bank payment gateways — only the information necessary to complete a transaction
- Game software providers: Technically necessary information for the smooth operation of games
- Identity verification services: Secure verification providers for the KYC process
- Legal obligations: Valid requests from courts or law enforcement agencies
4.2 Third-Party Obligations
All third parties with whom we share information are required to comply with strict confidentiality agreements. They may only use your information for the specified purpose and may not transfer it to any other party.
Cookies and Tracking Technologies
Section 55.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 999bj uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
- Functional cookies: To remember your preferences (language, game settings)
- Analytics cookies: To understand and improve platform usage
5.2 Cookie Controls
You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.
Data Security Measures
Section 66.1 Technical Security
We use industry-standard security measures to keep your information safe:
- SSL/TLS encryption: All data transmission is encrypted
- Password hashing: Your password is never stored in plain text
- Firewall and intrusion detection: To prevent unauthorised access
- Regular security audits: To identify and address vulnerabilities
- Two-factor authentication (2FA): Available for additional account security
6.2 Organisational Security
Only authorised staff may access your personal information, and they are bound by strict confidentiality agreements. We regularly provide staff with data protection training.
6.3 Response to Data Breaches
If a data security breach occurs, we will take prompt action and notify affected users in a timely manner. We will take all necessary steps to mitigate harm and prevent such incidents in the future.
Your Rights and Controls
Section 77.1 Right to Access Information
You have the right to request a copy of the personal information we hold about you. This request can be made by email to [email protected]. We will respond within 30 business days.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be changed directly from account settings; for others, please contact the support team.
7.3 Account Closure and Data Deletion Request
If you wish to close your account or delete your personal information, please contact our support team. Please note:
- Some information may need to be retained for a specified period due to legal and regulatory obligations
- Retaining records of financial transactions for a defined period is legally required
- Information may not be deleted immediately in the case of ongoing disputes or investigations
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, click the "Unsubscribe" link at the bottom of any email or change your notification preferences from account settings. However, essential notifications related to transactions and security cannot be turned off.
Data Retention Period
Section 88.1 Information for Active Accounts
While your account is active, we retain all your registration and transaction information. This helps you use the service without interruption and verify records in the event of a financial dispute.
8.2 Data Retention After Account Closure
After an account is closed, the following information is retained:
- Financial transaction records — for a defined period as required by legal obligations
- Identity verification documents — for fraud prevention and regulatory compliance
- Support and complaint records — for the purpose of resolving disputes
8.3 Analytics Data
Aggregated (non-personal) data used for analytics and performance monitoring may be retained long-term, but it cannot be linked to any individual.
Protection of Minors
Section 9999bj is for persons aged 21 or above only. We do not knowingly collect any information from persons under the age of 21. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.
Notice to parents: If your child has registered on this platform by mistake, please contact [email protected] immediately.
Changes to This Policy
Section 1010.1 Updates & Notifications
999bj may update this privacy policy from time to time. For significant changes, we will:
- Post a notice on the main page of the website
- Inform you about the update via your registered email
- Change the "Last Updated" date at the top of the page
10.2 Use After Updates
If you continue to use the platform after a policy update, you will be considered to have consented to the new policy. We recommend that you visit this page regularly.
Contact & Complaints
Section 11If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your request properly and respond within the designated timeframe.